I have been watching the youtube clip How blind people uses the ATM by Tommy Edison. And there is a couple of things that I find poorly designed and stigmatized.
It seems to be an ATM inside a looked room with the line to the ATM outside that room. So why does he have to bring his own headphones? It should be possible to have speakers on the ATM since it is in a small room, so that blind people can use it even if they forgot their headphones. The biggest problem Tommy has is to find the headphone jack and plug the headphones in. If the ATM had speakers this problem would be eliminated.
How does a blind person interpret the direction of seven a’clock? The directions that are given by the ATM is not very good. The description of the location of the keypad is relative to the headphone jack that was hard to find and it is strange that the ATM does not use the regular system to enter an amount according to Tommy.
The voice of the ATM is not pleasant, why isn’t there a nice pleasant voice?
Non-excluding Design 